Frequently asked Questions Malaga Car Hire

How do I book a car from Dragon Cars?

Malaga Car Hire Booking can be done via our website www.dragoncars.com or by calling our office at (+34) 902 197 212 or sending us a fax at (+34) 952 580 022 or by visiting our office at C/ Poeta Salvador Rueda, 29, 29640 Los Boliches Fuengirola Malaga.

In order that we book your preferred car, we will require the following details: Name, Email address, Phone number, arrival and departure flight number and dates and time.

I have questions before I make a booking, who do I speak to?

Our Customer Support Staff is at your disposal via email info@dragoncars.com or via the Malaga Car Hire Enquiry Form or via the online chat icon located on the left menu of every page on our website during Spanish business hours. Please allow time till the next day during Spanish public holidays or till Monday during weekends. Your feedback and concerns are important to us and would be glad to assist with any queries that you may have.

Where do you procure these cars from?

All cars are from our self-owned fleet, each not more than 6 months old. We are not car hire brokers and do not deal with any third party to provide you with your preferred car.

Do you have any restriction on timings for delivery of cars at the Malaga airport?

Delivery and collection at the Malaga airport is free of charge every day from 08:00hrs to 21:00hrs. Our staff will await your arrival at the airport terminal with a placard bearing your name. Your car is handed over to you at the parking area once all the paper work is over. Paper work includes noting your passport and driving license details, please keep them in handy upon arrival.

What is the minimum rental period that I need to book a car for?

Our minimum rental period for booking of a car is 7 days.

Do you allow a grace period for returning the car?

We allow one hour after the time given as departure. If returned later than one hour after the given departure time, an extra day is charged.

What if I have change of plans and need to change the rental period?

For any changes to your flight details and to the car hire period, please inform us at least 12 hours ahead by email or fax or on the phone so that cancellations and modifications can be done at ease.

For any extension to your car hire rental while at Malaga, simply give us a call at our office and speak to our Customer Support Staff.

Can I drive the car to outside of Spain?

Cars cannot be taken outside of Spain. Dragon Cars is not liable for any loss or damage occurring under such circumstances.

When are extra charges levied if any?

Extra charges are levied on wheels, tyres (puncture), theft of personal items, damage to interiors, fines, towing, loss of keys and unauthorised drivers. A charge of 12Euros per hour will be made for call outs due to negligence of client.

What do I do in case of an accident or similar incident?

In the event of an accident, theft or damage to the car you must report the incident to the police and call our office to inform us. Our staff will let you know of the best option under the given circumstances.